Privacy Policy

Effective Date: December 11, 2024

Introduction

Welcome to clevelandluxride.com ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our ride services and mobile application.

Information We Collect

Personal Information: Information you provide, such as your name, phone number, email address, and payment details when creating an account or booking rides.
Location Information: We collect your device’s location (both foreground and, if enabled, background) to provide core ride services such as matching you with drivers, navigation, pickup and drop-off, and improving safety.
Non-Personal Information: Data collected automatically, such as IP address, device type, operating system, and app usage behavior.

How We Use Your Information

To provide and improve our ride services, including accurate pickup, navigation, and drop-off.
To enhance safety and security by tracking rides in real time.
To send ride updates, receipts, and important notifications related to your trips.
To analyze service performance and improve the app experience.

Location Data

We use your device’s location to:

Match you with nearby drivers.
Provide navigation and estimated arrival times.
Enhance safety features, such as trip tracking and emergency support.

You can control location permissions in your device settings. However, disabling location access may limit the functionality of the app and prevent you from booking rides.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal information for analytics and to improve our services. You can manage cookie preferences in your browser settings.

Sharing Your Information

We share necessary ride information (such as pickup and drop-off locations) with drivers to complete your ride.
We do not share, sell, or otherwise disclose any SMS or personal data to third-party companies for marketing purposes.
We may share information if required by law, regulation, or to protect our rights and safety.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of electronic storage or transmission is 100% secure.

Third-Party Services

Our app may integrate with third-party services such as maps, payment processors, or analytics providers. Their use of your information is governed by their respective privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@clevelandluxride.com
Address: Cleveland, Ohio, USA